This notice describes how Bathwick Candleworks (“we”, “our”, “us”) processes personal information and workshop correspondence. It applies to all visitors of our website and anyone who contacts us through forms, email, or phone. We operate in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
We collect only what is necessary to reply or complete an order: name, email address, and phone number submitted through our contact form. We may record the message contents for order notes or internal tracking. We do not collect location data, browsing history, or marketing preferences.
Information is used to answer messages, arrange collections, or provide receipts. Occasionally we use aggregated, non-identifiable data for basic analytics (for example, monthly counts of form messages). We do not sell, rent, or exchange your data with any third party.
Our lawful basis for processing personal data is legitimate interest—responding to voluntary communications—or contract, when an order is placed. No automated decision-making or profiling is applied.
Data is stored securely in password-protected email and local records. We retain messages for up to twelve months, after which they are deleted unless legally required for accounting or safety records. Paper notes containing contact details are shredded within that same period.
Our website uses minimal cookies to maintain session preferences and analytics counts. Detailed information is available on the Cookie Preferences page. No tracking pixels or targeted advertising cookies are used.
We may share limited information with service providers (such as email hosting or website backup systems) under written data processing agreements compliant with UK GDPR. These providers process data solely for the operation of our services and are not permitted to use it independently.
Under the UK GDPR, you have the right to:
All privacy requests can be sent to [email protected] or by post to:
Bathwick Candleworks, 9 Pierrepont Street, Bath BA1 1LA, England.
We review this notice annually or when legal standards change. Updated versions are posted on this page with a revision date.
Last updated: October 2025